We used a clock as an illustration to get our point across this time around 🙂
Quality service delivery is the ultimate responsibility of all types of businesses. This helps you have a competitive edge.
To be the best at delivering a good service to your clients you have to be innovative and develop procedures to follow in order to deliver quality to your clients.
The core mission of service delivery is to strive for excellence in providing services. You need to know what to provide to a customer the moment they work into your business or click on an ad.
The process of building a service delivery system is quite complex but here is a few steps to follow in order to kickstart:
1. Understand the company and most importantly your customers needs
2. Understand if your clients are already existing or fairly knew, remember you’d need to have continuation of service strategy a while after you’ve already offered a specific service to your existing clients.
3. Help your customers with support. Providing this feature onto your services will give the customer surety that you aren’t just interested in selling to them but are more than willing to walk the journey with them.
4. Have levels of service qualities. It will be exceptional to have customers understand the quality per service or product offering.
5. Get as much feedback as you can. Understand your customers and know what they say about your service delivery. What you perceive as excellent might not be the same for customers.
6. Improve! Improve! Improve! Take the data and feedback you have and look at how you can improve the quality of service at a later stage or with newer clients.
We hope this added value to your business and brand. Should you wish to consult with us regarding your business, let’s schedule a call on info@digitalorbit.co.za
